Frequently asked questions
What is a Pre-order?
When a new item is about to be released orders can be placed as a "placeholder" for when the product comes in. This is refered to as a pre-order. Pre-orders are subject to allocation and such does not guarantee that you will be allocated one upon release. When Born 2 Game receives allocation numbers from our distributors then we will notify customers if the allocations were above or below what we asked. If the allocations were below what we asked those that cannot be allocated product will be notified and the order will be returned to the customer in full through an order cancelation.
How do I know if it's a Pre-order?
Every Pre-order product will have a "Pre-order" Tag on the image as a blue banner.
When will I see my product?
For instock orders these will usually ship between 1 - 3 business days (Monday - Friday).
What happens if I have an item on the order that is a pre-order?
When you buy an instock item and you mix it with a pre-order item then the package will be shipped when all packages are together.
When are pre-orders charged?
Pre-orders are charged during checkout when the order is placed and not when the item is released/shipped. This helps us get an accurate amount of orders to send off to our distributors.
What happens if a release date changes?
The release dates we provide on a product page is provided by either the manufacturer, or our suppliers and are subject to change. Orders will be shipped with the new release date window.
Can pre-orders be refunded or returned?
Pre-orders can be canceled/refunded up until the shipping date. As soon as the item has shipped refunds and returns are not accepted for those items.
What is the Wave tag?
Due to Covid impacting the TCG printing and shipping world, some companies will distributor their product in waves. These waves are small allocations of the total order that is sent to us from our distributor. Pokemon for example has been doing a 3 wave system where we receive 1/3 (wave 1) of our order during release day, 1/3 (wave 2) a month after and then the last 1/3 (wave 3) the following month to wave 2.
How do I know what wave the order is?
Each item that is listed as a wave will have a blue banner above the item stating which wave that order will be placed in as well as a description to the right of the product on it's respective page.
Will I be charged a fee for canceling my order?
Pre-orders items cannot be refunded or returned after the shipping date. Pre-orders fall outside of the regular instock item return/refund policy.
Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 14 days of the delivery date. If it has been 14 days since the delivery of the product, we cannot offer a refund.