Frequently asked questions

Pre-ordering means reserving a product before its release. While it secures your spot, it doesn’t guarantee availability due to allocation limits. Once we receive allocation details from distributors, we’ll notify you if your order can’t be fulfilled and issue a full refund. Pre-order with confidence and stay updated!

Every Pre-order product will have a "Pre-order" Tag on the image as a blue banner. https://static.wixstatic.com/media/undefined

For in-stock items, we ship within 1–3 business days (Monday–Friday). Pre-orders ship 3–5 business days after we receive them from distributors. Check the product page for the release date, which marks when distributors can release items to us. Once received, we’ll email you and ship promptly. Note: Shipping delays may occur due to carrier issues.

If your order includes both in-stock and pre-order items, we’ll ship everything together once the pre-order item arrives. For example, if you order an in-stock booster box and a pre-order item releasing later, your package will ship when the pre-order is available. Want separate shipments? Place separate orders!

Pre-orders are charged during checkout when the order is placed and not when the item is released/shipped. This helps us get an accurate amount of orders to send off to our distributors.

Release dates are provided by manufacturers or suppliers and may change. If this happens, we’ll ship your order within the updated release window. Stay assured, we’ll keep you informed!

Pre-orders can be canceled/refunded up until the shipping date. As soon as the item has shipped refunds and returns are not accepted for those items.