Frequently asked questions

Pre-ordering lets you reserve a product before it’s officially released. While it secures your spot, availability isn’t guaranteed due to allocation limits. If we can’t fulfill your order, we’ll notify you and issue a full refund. Pre-order now and stay in the loop!

Every Pre-order product will have a "Pre-order" Tag on the image as a blue banner.

For in-stock items, we ship within 1–3 business days (Monday–Friday). Pre-orders ship 3–5 business days after we get them from distributors. Check the product page for release dates, and we’ll email you once your order ships. Please note, carrier delays may happen.

If your order has both in-stock and pre-order items, we’ll ship everything together once the pre-order item arrives. For example, if you order an in-stock booster box and a pre-order item, your package will ship when the pre-order is ready. Need separate shipments? Place separate orders!

Pre-orders are charged at checkout when you place your order, not when the item ships. This helps us accurately plan with our distributors.

Release dates are set by manufacturers or suppliers and can change. If that happens, we’ll ship your order within the updated release window and keep you informed every step of the way!

Pre-orders can be canceled/refunded up until the shipping date. As soon as the item has shipped refunds and returns are not accepted for those items.